Rolldorado Terms and Conditions

These Terms and Conditions constitute a binding legal agreement between you and Terdersoft B.V. (company number 164860), the operator of Rolldorado at rolldorado.com, licensed by the Curaçao Gaming Authority under licence number OGL/2024/1126/0521. This agreement governs account registration and use, deposits and withdrawals, bonuses and promotions, responsible gambling tools, and the resolution of disputes. By accessing or using the service in any capacity, you accept these terms in full. If you do not accept them, you must not use the service.

About Us and Licensing

Rolldorado is operated by Terdersoft B.V., registered in Curaçao under company number 164860, which holds the Certificate of Operation for the rolldorado.com domain issued by the Curaçao Gaming Authority under licence OGL/2024/1126/0521, with an issue date of 26 March 2025 and a current status of Active. The licence can be verified in the CGA certificate portal against the rolldorado.com domain. Terdersoft B.V. also operates Winaura under the same company registration. Governing law is the law of the Company’s country of incorporation.

Account Registration and Eligibility

You must be at least 18 years of age, or the higher minimum age required by your own jurisdiction, to register an account and use the service. Real-money play is not available to residents of the United States of America, the United Kingdom, Spain, the Netherlands, Israel, Lithuania, Curaçao, Belarus, Russia, Ukraine, Kazakhstan, and a number of other jurisdictions listed in our full restricted-countries schedule; by registering you confirm you are not resident in or accessing the service from any restricted territory. You may hold only one account; duplicate accounts may be closed and balances forfeited. You must provide accurate, complete, and current registration information, and you must update that information promptly if it changes. Full KYC verification, which may include submission of a government-issued identity document, proof of address, proof of payment-method ownership, and in some cases a selfie with ID or video verification, is required before any withdrawal is processed. We reserve the right to refuse registration, suspend, or permanently close any account that breaches these terms or where verification cannot be completed.

Deposits and Withdrawals

We accept deposits by Visa, Mastercard, Apple Pay, Google Pay, bank transfer, and cryptocurrency including Bitcoin, Ethereum, Litecoin, and Ripple; the minimum deposit varies by method and country, with €10 as the general entry level. Deposits credit instantly; no casino-side fee applies to standard deposits or withdrawals, though intermediary banks may add charges on bank transfers up to the equivalent of €16. The minimum withdrawal is €50 or its equivalent in your account currency. We process withdrawal requests within 72 hours on our side; additional time may apply depending on the payment provider or receiving bank. Withdrawals must be returned to the method used for the original deposit where that method supports payouts. Withdrawal limits apply per day, per week, and per month; the current limits for your account are shown in the Withdrawal section of the cashier and rise with your loyalty rank, with Gold 2 and above receiving increased limits and priority processing. Wins above €10,000 may be paid in monthly instalments of up to €10,000 per month. No withdrawal is processed until your account is fully verified, and deposited funds must be wagered at least three times before a cashout request is accepted, in accordance with our AML obligations. An account that has had no login for 12 consecutive months is classified as dormant and a maintenance fee of €10 per month, or the remaining balance if lower, will be deducted.

Bonuses and Promotions

Each promotion is subject to its own specific terms, but the following standard rules apply across the platform unless a promotion states otherwise. The default wagering requirement is 40 times the bonus amount, which must be met within 7 days of the bonus being credited; unmet wagering at expiry results in the bonus and any associated winnings being voided. The maximum permitted bet while a bonus is active is €5 (or 10 CAD/AUD, 5 CHF); bets above this limit, including purchased bonus rounds, may result in the bonus being voided. The maximum amount withdrawable from bonus winnings is 10 times the bonus amount. Game contributions towards wagering are: slots 100%, buy-feature rounds 50%, live roulette and blackjack 10%, instant win games 5%, and table games, scratch cards, and other live games 0%. All bonuses are sticky, meaning real-money funds are played first; under the Sticky Light mechanic the balance is split into real and bonus portions and wagering is counted from the bonus portion only. Entering a promotional code at registration forfeits the Welcome Package. We reserve the right to withdraw or recalculate any bonus where we identify abuse, including but not limited to collusion, multiple accounts, or deliberate exploitation of bonus mechanics.

Responsible Gambling

We provide a range of responsible gambling tools including deposit limits, loss limits, playtime limits, cooling-off periods, and self-exclusion; the full toolset and instructions for activating each are set out on our dedicated Responsible Gambling page. Self-exclusion requests are processed immediately on receipt, and we make reasonable efforts to prevent new accounts being opened by a self-excluded player. No prize is awarded in respect of a win that occurs while a cooling-off period is active. Deposit limits cannot be applied to cryptocurrency deposits; alternative limit tools are available for players who deposit in cryptocurrency.

Dispute Resolution

Complaints must be submitted in the first instance to our customer support team, available 24 hours a day by live chat or email. If front-line support cannot resolve a complaint immediately, it is escalated within the support department and you will be kept informed of its progress. If a complaint cannot be resolved at management level, you may refer it to an independent body, a relevant gaming authority, or the Curaçao Gaming Authority as the licensing regulator; contact details and the escalation procedure are set out in our Dispute Resolution document, linked in the site footer. In any dispute concerning a game result, our server logs and records constitute the final authority.

Changes to These Terms

We may update these Terms and Conditions at any time and will notify you of material changes by email to the address registered on your account or by a notice posted on the site. The updated terms take effect on the date stated in the notification. Continued use of the service after that date constitutes your acceptance of the revised terms.