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Rolldorado Responsible Gambling

Gambling is entertainment. Rolldorado operates on that basis, and this page sets out the specific tools available to you, the external organisations that can help, and how to reach us directly. Rolldorado is licensed by the Curaçao Gaming Authority (licence OGL/2024/1126/0521, issued to Terdersoft B.V.), and play is restricted to adults aged 18 and over.

Our commitment

Rolldorado operates under a licence issued by the Curaçao Gaming Authority. Every account is subject to age verification, and we may restrict or suspend any account that does not pass it. Responsible gambling tools are built into the account and available to every player at no cost.

Tools available

You can set and adjust the following limits directly from the Responsible Gaming section of your account:

  • Deposit limits (daily, weekly, monthly)
  • Loss limits
  • Playtime limits
  • Cooling-off period
  • Self-exclusion

Self-exclusion closes your account immediately on request. Once active, we make reasonable efforts to prevent a new account being opened under the same details. A cooling-off period suspends play for a defined window; any win that occurs while a cooling-off period is active is not awarded. One practical note: deposit limits cannot be applied to cryptocurrency deposits, but all other limit tools remain available to you regardless of payment method. To set any of these, go to the Responsible Gaming settings inside your account or contact support.

Signs to watch for

Some patterns can indicate that gambling has moved outside its intended role as entertainment.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned
  • Gambling affecting time with family, friends, or work
  • Borrowing money or selling possessions to fund gambling
  • Feeling restless or irritable when not gambling
  • Concealing how much time or money you spend gambling

If any of these apply, the tools above and the organisations below are a practical starting point.

Where to get help

Several independent organisations offer free, confidential support.

These services operate independently of Rolldorado. Contacting them does not require you to close your account first.

Contact us

To request self-exclusion, adjust your limits, or ask any question about the tools on this page, reach us via live chat (available 24/7 on every page of the site) or by email through the support section. Self-exclusion requests are actioned immediately on receipt. If you contact us about a responsible gambling matter, that conversation is handled by our support team and escalated where needed.