Rolldorado Privacy Policy

Rolldorado is operated by Terdersoft B.V. (company number 164860), incorporated in Curaçao and licensed by the Curaçao Gaming Authority under licence number OGL/2024/1126/0521. This page describes the personal data we collect from players and visitors, the purposes for which we process it, and the rights available to you. Terdersoft B.V. is the data controller for all personal data processed through rolldorado.com, and our data-handling practices reflect the obligations set out in our licence and applicable data protection law.

What information we collect

We collect personal data across several categories depending on how you interact with the site. At registration, we collect your name, date of birth, residential address, email address, and phone number. During KYC verification, we collect copies of government-issued identity documents, proof of address, and evidence of ownership of the payment methods you use, which may include bank statements or card copies. We also collect gameplay data, including deposit and withdrawal amounts, bet history, session times, and game selections. Device and network data, such as your IP address, browser type, operating system, and device identifiers, are recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics.

How we use your information

We process your personal data to operate your account, process deposits and withdrawals, and make gameplay available to you. We use identity and financial data to meet our obligations under anti-money laundering rules, to verify your age, and to monitor transactions for suspicious activity. Device and session data support fraud detection and account security. Where you have opted in at registration, we use your contact details to send marketing communications by email, SMS, or phone; you can withdraw that consent at any time through the account settings or by contacting support. Account notices, balance updates, and messages relating to site functionality are sent regardless of your marketing preferences.

We share personal data with licensed payment processors to handle deposits and withdrawals, and with identity verification providers to carry out KYC checks. Data is disclosed to the Curaçao Gaming Authority when required under licence OGL/2024/1126/0521, and to law enforcement or other competent authorities where we are legally obliged to do so. We may also share data with affiliated companies within the Terdersoft B.V. group for operational and compliance purposes.

Data retention

We retain personal data for as long as your account is active and for a minimum of five years after account closure, in line with anti-money laundering obligations applicable to our licence. Transaction records and KYC documents are kept for the full retention period to allow regulatory inspection. Data that is no longer required for any legal or operational purpose is deleted or anonymised.

Your rights

You have the following rights in relation to the personal data we hold about you:

Access: you can request a copy of the personal data we hold about you.
Rectification: you can ask us to correct inaccurate or incomplete data.
Erasure: you can request deletion of your data where no legal obligation requires us to keep it.
Restriction: you can ask us to limit processing in certain circumstances, for example while accuracy is disputed.
Objection: you can object to processing based on legitimate interests, including direct marketing.
Portability: you can request your data in a structured, machine-readable format where processing is based on consent or contract.

To exercise any of these rights, contact us using the details below. If you are not satisfied with our response, you may raise a complaint with the supervisory authority in your jurisdiction.

Contact us

Privacy queries and data subject requests can be submitted via live chat or email through the support channels available on the site. No separate Data Protection Officer is named in our published information; all privacy correspondence is handled by the support team. We will respond to requests within a reasonable period and keep you informed of progress.